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My mom's pavillion 20 all in one still jacked from yhree years ago and now my probook 470 G5 hacked exactly the same. Pavillion has me locked out with grey bars or outright refusal by administrator and now same on the 470. Pavillion has windows 7, 8.0 and 8.1 OS running in reverse hierararcy. The 470 was windows 10 i upgraded to 11. Made a recovery usb drive and bitlocker drive. Now its controlled by 7, 8.0 and 8.1. Of course usb drives are not recognized and cmd functions are windows 7. I want to kill every slimeball open coder. Please help. 

Cch
5 REPLIES 5
HP Recommended

Are any of these PCs using PUBLIC WiFi -- like in Starbucks or other such places? Asking because Public WiFi is notorious about being insecure.

 

Any PC that has been hacked needs to have the following done:

1) Drive cleansing -- the drive has to be removed and WIPED of the data, not just reformatted.  You have to connect the drive to a working PC and run a Secure Erase on the drive, which requires special software.  MiniTool used to provide a free downloadable Partition tool too do this.  You need to check there to see if they still have it.

 

2) Complete Windows reinstall -- once the drive is WIPED, there will be nothing present to prevent a Windows reinstall -- but you need to do that using an HP OEM version of Windows.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.


The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.


You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:


https://www.youtube.com/watch?v=xmtXOU40vxk

 

You use the Microsoft Store to download the actual tool:


https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

 

Since the original PC can no longer be used for this, you will have to provide your PC's product number. Here is an HP link for finding that information:


https://support.hp.com/us-en/document/ish_2039298-1862169-16


Here's a video from HP Support about using the Cloud Recovery Tool:


https://www.youtube.com/watch?v=P7AwuKNJKS4

 



I am a volunteer and I do not work for, nor represent, HP
Learn how to use the HP Cloud Recovery Tool in Windows 11. If you need to recover your HP notebook, the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. YouTube Chapters: 00:00 Introduction 00:30 Prepare for the recovery 01:19 Download and install the HP Cloud ...
Watch this video to know how to recover your computer using the HP Cloud Recovery Tool. We will set up a recovery image on a USB flash drive using the tool and get your computer back up and running easily. Chapters: 00:00 Introduction 00:16 What you will need 01:19 Start recovery process 04:16 ...
HP Recommended

Yeah i have a recovery usb i made actually before windows 11 upgrade and a bitloccker usb. I figured as much for both. First i have to update firmware on modem router ccombo or get a new one as it i believe is the tunnel that was first compromised. I screwed the bios enough to disapear all hard drives or disabled by my lack of knowledge to fix it but sure enough to screw it up worse. Luckily i have two professional friends who do it for a livimg. Both said scrap the HDD in the pavillion and go SSD and it would cost around $200. I want my 4K TRS 80, Comodore 64 and Apple II E back. They were actually fun to have. Remember when haming was " youre standing in front of a door in a large castle" with the prompt ready for a command you had to guess? Actually i dont miss that ever sincr Grand Theft Auto and Mortal Kombat. Right now its hung in startup. At least i learned a bit more about what not to do. 

Cch
HP Recommended

Well now im back at bitlocker recovery so i will follow instructions and pray. 

Cch
HP Recommended

Watched youtube on how to turn on usb ports but i can only get to a windows 7 cmd prompt. 

Cch
HP Recommended

Just a comment -- but is $200 for BOTH SSDs?  That seems like a lot unless you want 1TB or 2TB SSDs.



I am a volunteer and I do not work for, nor represent, HP
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