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perrymanjen
New member
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Message 1 of 2
137
Flag Post

Brand New HP Desktop Computer Won't Work

HP Recommended
Pavilion TP01-1247c
Microsoft Windows 10 (64-bit)

Hello.  I need my computer for my new job, and I just bought it today.  I brought it home and turned it on, and when it asked for a PIN, it turned off and would not turn back on.  I unplugged it and replugged it in from the back, which did not work.  There is just nothing, the monitor is on, and nothing but the mouse cursor shows up.  Can I please get some form of help that isn't HP's joke of a virtual assistant?

 

EDIT: The fan is not running at all.  It also displays the HP at the beginning but will stop thinking.  I do not have time for this; I have to begin my job next Monday and need to know if I need to take it back or not.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@perrymanjen

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Disconnect the video cable from the monitor and make sure the monitor power cable is plugged into a power outlet.

With the monitor plugged in, press the power button on the monitor. There is a power indicator light located on the monitor case.

  • If the power light comes on, the monitor has power, skip to Check for fan noises, beeps, and power lights.

  • If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. Check all the following items before attempting to service or replace the monitor:

    If the light comes on, the monitor has power. Continue to the next step.

    • Make sure the power outlet has power and the power outlet matches the power rating for the monitor.

    • Connect the monitor to a different power outlet.

    • Try a different power cord.

If the issue persists, follow the next steps.

  1. Turn on the computer and repeatedly press the F10 key about once every second for eight seconds.

  2. Press the Down arrow three times.

  3. Press the Enter key two times.

  4. The computer restarts.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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