cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
224
Flag Post
HP Recommended

Solved!

Brand New PC. Boot Device Not Found

HP ENVY TE01-0000na Desktop - NVIDIA® Ge
Microsoft Windows 10 (64-bit)

I have received delivery of my brand new HP ENVY TE01-0000na Desktop - NVIDIA® Ge today in the UK. It is Windows 10, I have setup my anti virus software, installed Microsoft Office and also setup my remote working. I went upstairs and came back downstairs and I have a blue box on screen that says Boot Device Not Found. I have pressed F2 and gone into hard drive check, quick start. After two minutes it says Smart check: passed. Short DST: Passed. I have gone back to the main menu and I am not sure what to do next. Can anyone else please help me? HP call centre does not open until around 12 hours time in the UK. Thank you.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,576 14,539 633 702
Message 2 of 4
149
Flag Post
HP Recommended

Solved!

Brand New PC. Boot Device Not Found

@LoubieLou

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
140
Flag Post
HP Recommended

Solved!

Brand New PC. Boot Device Not Found

Many thanks Echo_Lake, the solution worked perfectly and my pc is back to normal. Hopefully I will have many more years using my new HP machine 🙂

 

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,576 14,539 633 702
Message 4 of 4
124
Flag Post
HP Recommended

Solved!

Brand New PC. Boot Device Not Found

@LoubieLou

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation