03-17-2020 01:37 PM
I have received delivery of my brand new HP ENVY TE01-0000na Desktop - NVIDIA® Ge today in the UK. It is Windows 10, I have setup my anti virus software, installed Microsoft Office and also setup my remote working. I went upstairs and came back downstairs and I have a blue box on screen that says Boot Device Not Found. I have pressed F2 and gone into hard drive check, quick start. After two minutes it says Smart check: passed. Short DST: Passed. I have gone back to the main menu and I am not sure what to do next. Can anyone else please help me? HP call centre does not open until around 12 hours time in the UK. Thank you.
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03-19-2020 02:33 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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