• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎11-19-2020 10:58 AM

HP Recommended
Product: HP Smart Buy ELITEONE 800 G4 AIO
Operating System: Microsoft Windows 10 (64-bit)

I am in shock and desperation. opened the box, installed windows 10, did a few zoom calls. Turn it on now, power led is white, screen is gray. Tried to reset BIOS but hold start and B and NADA!  HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 REPLY 1

‎11-27-2020 06:13 PM

HP Recommended

@BenyR 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

What do you mean when you say you installed Windows 10? This PC came with Win10 pro preloaded, so why would you need to install Windows 10?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.