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‎12-07-2023 04:37 AM - edited ‎12-07-2023 04:38 AM

HP Recommended
Product: HP All-in-One 24-dp0813in

Dear HP Team,

 

I am receiving the below error message while starting my AIO PC. I referred the link (https://support.hp.com/us-en/document/ish_4209641-3226345-16) for a solution. I tried "Recover the BIOS using a key press combination", but it did not resolve this issue. Then i looked over "Recover the BIOS using a USB recovery drive", While going through it, there is a step to download BIOS. At this point I reached a stalemate since my model has no BIOS available.

 

Please Advise.

 

 CMOS Reset 502.jpg

NO BIOS.jpg

Category:
3 REPLIES 3

‎12-07-2023 07:47 PM - edited ‎12-07-2023 08:08 PM

HP Recommended

Hi @nihar142 

 

Your PC at this Link uses the Trout MB at This Link. The Trout MB SSID in "Motherboard description"  is 87A4.

 

So this BIOS update for an 87A4 MB Here will work with your MB.

 

Download this BIOS update on a different PC. Create a USB BIOS Recovery flash drive.

 

Connect this drive to your PC. Start the PC. Follow prompts to flash your PC's BIOS.

 

Check this HP Video on how to do this.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

Regards

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‎12-13-2023 10:01 PM

HP Recommended

This is not working for me.

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‎12-13-2023 11:29 PM

HP Recommended

Hi @nihar142 

 

Sorry to see you could not recover the BIOS using a HP USB BIOS recovery flash drive.

 

The remaining options are to contact HP Support or find a local PC Tech.

 

The PC Tech might be able to program the BIOS using the BIOS file I provided in my previous response.

 

Regards

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