• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-13-2021 07:39 AM

HP Recommended
Product: HP slim desktop 260-a020
Operating System: Microsoft Windows 10 (64-bit)

Can not do a restart or shutdown, the computer just spins trying.

1 REPLY 1

‎12-13-2021 08:31 AM

HP Recommended

Sanity check:  Did you see any notices about an update to windows before this happened?  Usually Windows displays "working on updates" but on some occasions it just spins and needs to be waited out.  Turning off and back on or resetting during the update makes things much worse.

 

Assuming there was no updates then you need to find, obtain or make your own recover tool:  USB or DVD with windows 10

https://www.microsoft.com/en-us/software-download/windows10

use the "tool" not the update.  Boot the USB or DVD and run the repair

some help here

https://answers.microsoft.com/en-us/windows/forum/all/repair-windows-10-using-usb-drive/35c9a8f8-dde...

 

So far it does not appear to be a hardware problem from your brief description.   Were any changes to hardware made recently?  Power outages?  Install any new software?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.