cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
150
Flag Post

Can't boot into windows if it does boot it will freeze

HP Recommended
hp omen 15t dh100
Microsoft Windows 10 (64-bit)

I literally bought this hp omen 15t dh100 laptop 3 days ago...everything was fine until these windows 10 updates so I thought it shouldn't be the updates everything was fine after them...i researched thought it might be the memory modules I took them out and put them back in...it started working but it still would freeze up...i finally removed 4 quality updates everything was good it didn't freeze at all i left for like 2 hours came back it was still good...so i plug up my mouse and mouse pad to play sims 10 minutes into the game it freezes...im like **bleep**...so i restart it it goes back to windows i see update kb4551762 installed and im like why is this here I try to I Uninstaller it but there is no option..i use advanced startup to try to Uninstaller it but it couldn't do it after that it froze I turned it off tried to turn it back on it was a black screen did it again it was the omen symbol did it again it booted to windows then froze did it in safe mode it froze...it started an automatic repair it froze..now its in the bios update and it froze now I cant even turn it off...can someone please for the love of god tell me what I can do to fix it 

2 REPLIES 2
Highlighted
Level 3
45 43 3 5
Message 2 of 3
Flag Post
HP Recommended

Since it froze in BIOS update you may have bricked your motherboard. Try using the BIOS recovery suggested at HP. I had a power failure during BIOS update and bricked the motherboard. I got another motherboard and while updating windows I went to make coffee and came back with BIOS updating and thanks to HP defunked file, I bricked another motherboard. THANKS HP!

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Update: I took the back off took out the ram again and unplugged the battery...i put everything back where it belonged...and turned it on it finished the bios update but windows still wouldn't do a startup repair so I reset the pc and paused all updates im putting my applications back on there now and everything seems to be alright 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation