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HP Recommended
Microsoft Windows 11

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I am unable to do anything to fix it and nothing works

3 REPLIES 3
HP Recommended

Some Microsoft updates, especially feature releases, take a long time.  Anything over 30 minutes is a problem though.

Turn off, unplug from wall, press power button 3-4 times to discharge residual power, then after a few minutes turn back on and see if it works.

If it does not turn on then hold power on button for 30 seconds.

 

Did this happen after a power surge?

After windows update?

After BIOS update?

 

I can provide more help if you provide the product ID and model and what might have led t the problem.

 

 


I am a retired Principal Analyst, and a community volunteer.
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If I helped solve your problem please mark this as a solution.

HP Recommended

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To my knowledge there where no updates or power surges ,is there a way to fix this?

HP Recommended

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

perform the tests and give the result / error code if you have!

 

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