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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Can’t log in client policy log on denied

Create an account on the HP Community to personalize your profile and ask a question
03-05-2020 02:33 AM
Hi @Dani20001
Welcome to the HP Support Community. I'd be happy to assist you with the login issue.
Please try these steps -
1. Shut down the computer, then disconnect the power cord from the rear of the computer.
2. Press and hold down the power button for at least 10 seconds, then release it. The power light indicator might turn on briefly then go out.
3. Reconnect the power cord, then turn on the computer to confirm if the issue is resolved.
Also, try restoring the computer -
1. Shutdown the computer.
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3. Press F11 once for System Recovery.
4. Choose the Keyboard Layout.
5. Click on Troubleshoot.
6. Go to Recovery Manager and click on System Restore.
7. Choose a Restore point or a Restore date when the computer was working fine.
8. Click on OK to initialize the System Restore.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
Asmita
I am an HP Employee