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Locked

‎05-28-2019 06:26 AM

HP Recommended
Product: hp zbook
Operating System: Microsoft Windows 7 (64-bit)

I can login to my PC after restart but if I lock it I can't then unlock. When I click on the button to take me to the password screen (below) nothing happens. The screen isn't frozen as i can power down or restart using the on screen button.

Capture.JPG

1 REPLY 1

‎05-29-2019 07:53 PM - edited ‎05-29-2019 07:55 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would try running a system file check (Link) if this is the only problem you are having.

 

Maybe the problem is related to McAfee or you have some user profile corruption

 

Regards

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