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BarnyV
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Message 1 of 4
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Flag Post

Can’t turn on PC after auto install

HP Recommended
HP ENVY 23-d014hk TouchSmart All-in-One Desktop PC

Turned on my PC and it won’t load. Auto update has caused an error. Got to troubleshoot screen. Now frozen at screen saying “we couldn’t complete the upgrades. Undoing changes. Don’t turn off your computer “

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @BarnyV 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

  • Restart the computer and continue pressing the F8 or Shift + F8 key; the advanced boot screen will open in front of you.
  • Now select "Choose an option" and choose the "Solve problems" option, then go to "Advanced options" and press the number corresponding to Safe mode.
  • After booting the system in safe mode, open the command prompt and run these commands

    net stop wuauserv
     
  • Now you need to go to mass distribution and delete your content. Go to the next path to find a mass distribution.

    C: Windows SoftwareDistribution

    Delete all files and subfolders in this folder.

    Now restart your computer and the updates could not be completed. Undo changes, do not turn off the computer in Windows 10 will be fixed.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

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Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 3 of 4
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

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Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 4 of 4
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Hi @BarnyV

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

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