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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Create an account on the HP Community to personalize your profile and ask a question
12-08-2023 08:54 AM - edited 12-08-2023 08:55 AM
Is there another admin account you can log into?
If not, then you need to boot windows 11 into safe mode and create an account
https://www.itpro.com/operating-systems/microsoft-windows/361662/how-to-boot-windows-11-in-safe-mode
Once you get into safe mode add a user. If windows home or pro then slightly different. Read this
Create a local account (no Microsoft account and no email login) and make the account an administrator.
Log into the new account and post back here if a problem.
Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.
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