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Cannot access the startup menu

‎08-21-2019 07:09 AM - edited ‎08-21-2019 07:10 AM

Product: 15-bsO33cl

I have forgotten the password to my computer. I need to access the startup menu/safe mode but unfortunately, I cannot access this menu by "repeatedly hitting esc" as suggested. Is there a special number of times or way to hit the esc key to access the startup menu?

 

Is there another way to access start up from the password screen? Have I missed a step?

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Cannot access the startup menu

‎08-21-2019 09:09 AM

@Courtneychapp

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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