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‎05-22-2021 07:29 AM

HP Recommended
Product: HP Envy All in One Curved Screen

I waz using my PC and the screen went blank, as if it turned off.

 

I unplugged,  replugged, turned, but keep getting the message "Check Video Cable".

 

This message stsys on for about 2 seconds, then the computer turns off again.

 

Hoping you can help please.

2 people had the same question
2 REPLIES 2

‎05-26-2021 12:07 PM - edited ‎05-26-2021 12:09 PM

HP Recommended

The monitor is reporting that it is not receiving any video-input from the video-output of the All-In-One computer.

 

It could be a "dead" video-card, or a "dead" motherboard, or a "dead" power-supply. Take your All-in-One computer (after disconnecting every external cable) to a qualified computer technician, for professional diagnosis.  If there is an external power "brick", take that, too.

 

 

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‎05-26-2021 05:12 PM

HP Recommended

Thanks very much.

 

It turned out I took extra warranty when I purchased the computer, so I have taken it back to the supplier for them to fix.

 

Cheers

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