cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Writer84
New member
1 0 0 0
Message 1 of 2
141
Flag Post

Comp Won't shut off completely without using off/on button on desktop-

‎11-26-2019 12:47 PM

HP Recommended
Product: Pavillion P7-1126s
Operating System: Microsoft Windows 10 (64-bit)

Pavillion Model P7-1126s - Using normal shut down does not work, only shuts down partially. In order to completely shut down I have to use the on/off button on computer itself..How can I set it to shut down with the normal "shut down" selection. This started after a crash and reboot.

1 REPLY 1
Grzwacz
Level 12
Level 12
6,758 6,742 636 1,521
Message 2 of 2
Flag Post

‎11-26-2019 04:59 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

A crash and reboot can cause operating system file corruption.

 

Run a administrator command prompt.

 

Copy and paste the following, DISM.exe /Online /Cleanup-image /Restorehealth

 

Then copy and paste the following command after the DISM command completes, sfc /scannow

 

Regards 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation