Comp Won't shut off completely without using off/on button on desktop-

[Writer84]

Pavillion Model P7-1126s - Using normal shut down does not work, only shuts down partially. In order to completely shut down I have to use the on/off button on computer itself..How can I set it to shut down with the normal "shut down" selection. This started after a crash and reboot.

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

A crash and reboot can cause operating system file corruption.

Run a administrator command prompt.

Copy and paste the following, DISM.exe /Online /Cleanup-image /Restorehealth

Then copy and paste the following command after the DISM command completes, sfc /scannow

Regards