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Gordonkhor
New member
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Message 1 of 4
343
Flag Post

Complain about hp warranty support

HP Recommended
Hp envy 13-ay0122au
Microsoft Windows 10 (64-bit)

{personal information removed} this is the case id... I had been calling & whatapps to hp custom support but nth feed back.. Rounik & Manish said will priorities this case... & it's just a sweet promise... But nth had been done... Said hp will call to update the repair status... In 1-2day.. I had been waiting & waiting.... No call & email had been received... 

Laptop had no power... Customer purchased this hp envy 13-ay0122au on the 20th april 21... After 2month using this laptops ...having a motherboard issue which is the laptop couldn't turn on.... Already make call to hp **bleep** number & whatapps several times & Nothing be done... I'm Wondering with this kind of service... How could I put on trust to your hp product... 

3 REPLIES 3
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,848
Message 2 of 4
Flag Post
HP Recommended

@Gordonkhor 

I'm sorry you're having so many problems with HP Support -- but we here can do nothing for you.  So, I have passed this along to the Forum MODS and you can expect to have someone from HP contact you via PM to work this issue.



I am a volunteer and I do not work for, nor represent, HP
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KrazyToad
Retired
Retired
22,744 19,075 1,375 1,478
Message 3 of 4
Flag Post
HP Recommended

@Gordonkhor

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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KrazyToad
Retired
Retired
22,744 19,075 1,375 1,478
Message 4 of 4
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HP Recommended

I have escalated your case and a case manager will get back to you

KrazyToad
I Am An HP Employee

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