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Linny19
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Message 1 of 2
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Computer Start Up

HP Recommended
Envy Recline All In One

We recently had a Power Outage. When I powered up my computer, the HP Logo came up with the spinning dots below and after about five seconds it shuts off and repeats the logo and spinning dots over and over.

Please help

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

OR

W8 Repair.pngRecovery Reinstall.pngW7 and W10 Repair.png

 

If in doubt please ask.

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