Computer Unable to Boot into Recovery Environment

[vino0124]

Hello,

A few weeks ago my PC would freeze at startup (HP loading screen) and I tried to troubleshoot it in command prompt but then it would not start at all. I do not have a recovery drive (disk OR USB) and I even reset Windows and deleted all my files but to no avail. 

A few days ago, I tried to troubleshoot again but found that I cannot even get into the recovery environment. 

Here are the error codes I received:

0xc0000098 , 0xc0000225 , and 0xc0000001

My computer is an HP Pavilion Gaming Desktop PC. It is just over a year old and so my warranty recently expired. Recently I scanned all the components again and my computer said that my USB port check was failed (failure ID: 0LU7U1-ATDBHX-QFFV5A-8D5403). 

 I'm not very good with computers and I assume I somehow messed up the BCD while in control panel. If you need any more information, please let me know. 

Thanks in advance

[Bill_To]

Hi @vino0124 

Please describe your PC's current condition. 

Start the PC. Repeatedly tap "ESC". Can you get to the HP UEFI Startup Menu?

I see HP Diagnostics has detected a USB hardware issue. This usually indicates a MB problem.

I think you will have Windows startup problems when you have a hardware issue.

[vino0124]

Hi @Bill_To ,

Yes, I can get to the HP UEFI menu. 

As for my computers condition, whenever I turn it on, it freezes, so I have to keep restarting until it says that my PC couldn’t start properly. 

How can I fix this?

Thanks

[Bill_To · Accepted solution]

HI @vino0124 

HP Diagnostics shows a USB problem. This is not good and indicates a MB failure.

You may not be able to use any USB recovery options to reinstall the operating system.

Using the Windows recovery Environment only works if you have operating system problems.

I suggest you have a local PC tech take a look.

[vino0124]

Hello,

Thanks so much for your help. I’ll track down someone to help me. 

Thanks again!