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Phenn2800
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Message 1 of 4
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Computer Will not Boot up Properly when plugged in HDMI on 2nd monitor

HP Recommended

My computer( the all in One HP desktop) works great when booting up and shutting down on its own. However, I am finding it incredibly difficult to trouble shoot my issue when my second monitor is plugged into via HDMI on startup. Normally, on its on the HP symbol would show and the login process can begin. However, when i bootup when its attached to my second monitor via hdmi it seems to not allow me to sign in and force me to restart the computer again and manually unplug the hdmi cord.

 

The weird thing is if i remove the hdmi, boot the computer normally, then replug the hdmi.. both monitors are working no problem.. which makes me believe this has something to do with the bootup process.

 

Any ideas on how I can get the computer to bootup with the hdmi cord still plugged in? 

3 REPLIES 3
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 4
Flag Post
HP Recommended

@Phenn2800 -- when two monitors are connected before power-on, the motherboard's settings determine which monitor is the "primary" monitor -- the one to show the "logon" screen.  

 

If you connect a second monitor when Windows is running, the "plug-and-play" components within Windows recognize the additional monitor.

 

With just one monitor attached, start-up the computer, and enter BIOS SETUP, to configure which monitor is to be the "primary" monitor.

 

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 438
Message 3 of 4
Flag Post
HP Recommended

Hi@Phenn2800,

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Search for and open Display settings. You can also right-click the desktop and open Display settings. Scroll down and click Advanced display settings. In the Display adapter properties, click Display adapter properties.

 

 

Click on the Monitor tab to adjust the Screen Refresh Rate from the drop-down menu. 

 

If the issue still persists, try re-installing the driver - 

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

 

Also, try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

 

I understand you want to know if there is a screen calibration that can make your screen look better than the other monitor's you have,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

 

When was the last time it worked without these issues? Have you attempted a system restore?

About the other 3 computers, are they similar models or different ones?

 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 438
Message 4 of 4
Flag Post
HP Recommended

Hi@Phenn2800,

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Search for and open Display settings. You can also right-click the desktop and open Display settings. Scroll down and click Advanced display settings. In the Display adapter properties, click Display adapter properties.

 

 

Click on the Monitor tab to adjust the Screen Refresh Rate from the drop-down menu. 

 

If the issue still persists, try re-installing the driver - 

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

 

Also, try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

 

I understand you want to know if there is a screen calibration that can make your screen look better than the other monitor's you have,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

 

When was the last time it worked without these issues? Have you attempted a system restore?

About the other 3 computers, are they similar models or different ones?

 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

Was this reply helpful? Yes No
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