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myku92
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Solved!

Computer always starting with "HP PC Harware Diagnostics UEFI"

HP Recommended
550-254na
Microsoft Windows 10 (64-bit)

I had this same issue of my desktop always starting with "HP PC Harware Diagnostics UEFI", other than this issue, there are no other issues...All the tests came back as PASS. This issue was resolved after I re-installed the windows...a few weeks ago.

 

Unfortunately since yesterday, this issue came back again. 

Is there any way to uninstall this particular software??

 

Thanks.

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Flower_Bud
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@myku92

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your computer boots to UEFI diagnostics page,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

Have you tried any troubleshooting steps? 

 

Let's try these steps to resolve the issue:

 

1. Press Windows and R key on the Keyboard to open Run Dialog Box.

2. Type msconfig.

3. In System Configuration, General Tab, select normal boot as shown in the figure given below: 

 

4. Click Apply and Ok.

5. Restart your computer.

 

Let me know how this goes,

Have a great day 🙂

Cheers!

View solution in original post

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Flower_Bud
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Message 2 of 5
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HP Recommended

@myku92

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your computer boots to UEFI diagnostics page,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

Have you tried any troubleshooting steps? 

 

Let's try these steps to resolve the issue:

 

1. Press Windows and R key on the Keyboard to open Run Dialog Box.

2. Type msconfig.

3. In System Configuration, General Tab, select normal boot as shown in the figure given below: 

 

4. Click Apply and Ok.

5. Restart your computer.

 

Let me know how this goes,

Have a great day 🙂

Cheers!

View solution in original post

myku92
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Thank you so much! It did the trick!!!!
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Flower_Bud
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@myku92

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

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Lanstec
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I have the same issue. I tried the msconfig and the normal startup is already selected. Tried toggling to diagnostic startup & back to normal again but no success. Still starting HP PC Harware Diagnostics UEFI.

 

HP EliteBook x360 1030 G2

8.00GB RAM, Intel(R) Core(TM) i7-7600 CPU @2.8GHz

System BIOS P80 Ver. 01.23 - 07/17/2018

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