Computer blue screen with mouse curser moving around on its own. No mouse control.

[Dnt0130]

Computer boots up, but no mouse control. Goes to blue screen with message”Bitlock Recovery”, Mouse unresponsive. Power off, reboot with same result. Mouse is less than a month old and otherwise working properly.

[VikramTheGreat]

Hi @Dnt0130,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. If your HP computer boots to a BitLocker Recovery screen and your mouse is unresponsive, here’s what’s likely happening and how to proceed:

What’s Happening

• BitLocker Recovery is a security feature that protects your data. It’s triggered when Windows detects a hardware change or boot configuration issue.
• The mouse not working on this screen is common, especially with USB or wireless mice, as drivers may not be loaded yet.

What You Can Do:

1. Use the Keyboard Instead

• Try using the arrow keys, Tab, and Enter to navigate the BitLocker screen.
• If you have a wired USB keyboard, it should work even if the mouse doesn’t.

2. Find Your BitLocker Recovery Key

• Visit: HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support
• Sign in with the Microsoft account linked to your PC.
• Locate the recovery key for your device and enter it using the keyboard.

3. Try a Different USB Port or Wired Mouse

• If you're using a wireless mouse, try switching to a wired USB mouse.
• Plug it into a USB 2.0 port (usually black) instead of a USB 3.0 (blue) if available.

4. After Unlocking, Suspend BitLocker Temporarily

Once you're back into Windows:

• Go to Control Panel > BitLocker Drive Encryption
• Choose Suspend Protection before making hardware changes or updates in the future.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support