• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP R114 All in One
Microsoft Windows 10 (64-bit)

HP R114 All in One with i5 and 12gb memory and Win10.  Shut down computer with option to apply Windows Update and shut down.  Next day, computer boots to screen with computer details such as CPU and Memory and Press Escape Key to enter setup.  The computer came with a wireless keyboard, and the Escape key did not register a response.  I attached a wired keyboard but still not response at a new reboot cycle.  I tried rebooting with any of the Function Keys to enter setup or BIOS, but no effect.  

My next step would be to open the computer and reseat memory and hard drive cables  and even disconnect the HD to see if I can enter the BIOS and SETUP.    Latest BIOS update was from September 

Any suggestions?

1 REPLY 1
HP Recommended

@Odeeo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP Pavilion 24-r114 All-in-One Desktop PC is not working correctly. If you have already performed the steps from the document HP PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.