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07-21-2020 04:53 PM
Product: Omen 875
Operating System: Microsoft Windows 10 (64-bit)
Yesterday, there was a power outage at my house, and my computer was forcibly shut down. Now, it refuses to shutdown or go to sleep. It just restarts itself. I've tried dissipating residual power, updating drivers, resetting BIOS, and disabling fast startup. I would appreciate any help. If you need more information, I would be glad to help you.
1 REPLY 1
07-24-2020 06:20 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please run the SFC Scan. Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker
Next download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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