Computer frozen on screen savor when attempting to wake up from sleep mode

[sunshine39]

My computer has been frozen for days on the the screen saver when it's waking from sleep mode. I've tried to hard reset it by pressing the power button, that didn't work. I tried unplugging the computer, doesn't work either. Can anyone offer any solutions?

[WAWood]

@sunshine39 

Holding the power button simply turns it off; that will not do a reset -- because if it did, anyone who accidentally pressed the power button too long would force a RESET of that PC, and that would be bad news.

Try pressing the Esc key repeatedly while rebooting next time.  If it works, it will show and HP Startup Menu and from there, you can select the option to do a reset.

Good Luck

[sunshine39]

Thank you for responding and offering a possible solution. I did try it and unfortunately, it did not resolve the issue. I did seem to find another solution though. Thanks again for the advice!

[WAWood]

@sunshine39 

Glad to hear you got it working!

Would you PLEASE share your solution here -- so others running into the same issue can find your solution when they do a search?

Thanks in advance