Computer is failing to start up and has very low hours on it.

[EarlDell67]

Model - 24dp0014 is failing to startup says something about ram or memory chip failure. This computer has very low hours on it and should not be failing.

[Max3Aj]

@EarlDell67, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
 The HP 24-dp0014 is an All-in-One PC, and if it's showing errors related to RAM or memory chip failure, here are the possible causes and troubleshooting steps:

Possible Causes:

1. Loose RAM Stick: RAM might have become loose due to vibrations or improper installation.
2. Faulty RAM Module: A defective RAM stick could cause boot failures.
3. Motherboard Issue: If the RAM slots are damaged, the system might not detect the RAM.
4. BIOS/UEFI Corruption: If the firmware is not functioning properly, it may misreport hardware failures.

Troubleshooting Steps:

Power Cycle the PC

• Unplug the power cable from the wall.
• Press and hold the power button for 30 seconds.
• Reconnect the power and try turning it on.

Check for Beep Codes or LED Blink Patterns

• When turning on the PC, does it beep or blink any LED lights?
  • One long, two short beeps → RAM issue.
  • Five beeps → Memory module failure.
  • Continuous beeping → Memory not detected.

Reseat the RAM (If Possible)

• Open the back panel of the All-in-One PC.
• Carefully remove the RAM stick(s) and reinstall them securely.
• If you have two RAM sticks, try booting with one at a time.

Run HP PC Hardware Diagnostics

• If the PC boots to an HP logo, press F2 repeatedly to enter the diagnostics tool.
• Run a memory test and note any failure codes.

Check for BIOS Issues

• If the system can enter the BIOS (press F10 at startup), check if the RAM is detected.
• If the BIOS isn't loading, try resetting it:
  • Turn off the PC.
  • Hold Win + B and Power for about 10 seconds.
  • If successful, the BIOS recovery screen should appear.

Try a Different RAM Stick

• If you have spare RAM (same type: DDR4 SODIMM), try replacing it and see if the issue persists.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support