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Computer is stuck on 'Gettin windows ready dont turn off computer'

HP Recommended
HP Slimline 270-p014 Desktop PC
Microsoft Windows 10 (64-bit)

Hi have had my computer for a little over a month now, bought it brand new. Recently I went used the storage sense thing in setting to clear up space and now after I restarted my computer its stuck on a red screen saying "getting windows ready dont turn off your computer". How do I get past this as my computer was just fine before I used that storage sense to clear up space. 

HP Support Agent
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Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.


Restart the PC


Then, click on this link: and perform a BIOS recovery.


Try Booting the PC in safe mode using this link: 


if safe mode is working, removing the 3rd party software and restart the PC


If the issue persists, perform a reset on the computer using this link:


Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!


I am an HP Employee 

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