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- Computer is stuck on the The System Bios update failed. Una...

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08-29-2023 08:11 AM
When I try to start up my computer, it's going to the system BIOS update failed. Unable to open BIOS image file. I have tried several tips including holding down the windows key and b key at the same time and restarting. It rewrites BIOS, but goes right back to the BIOS update failed. Unable to open Bios image file screen.
08-29-2023 08:54 AM - edited 08-29-2023 08:57 AM
check warranty and call for repair info if in warranty
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
>>>>>IF NOT IN WARRANTY<<<<<
Please read the following
https://support.hp.com/in-en/document/ish_3932413-2337994-16
try item 2 the CMOS reset
If that does not work then you need to restore an old bios. The correct BIOS needs to be downloaded and in addition the existing BIOS (or what is left of it) need to allow a flash back to an older one.
There are three possibly BIOS for your 22-Df0023w the SSID has to match the chipset on the motherboard.
The three are 86F0, 86F7, and 86F8. I have no idea which one is correct for your system. The SSID is listed in the BIOS and also by the windows app MSINFO but obviously the system had to be working to find that out.
I would pick one of the SSID and try item 3 and the USB recovery method
Did you manually download and update the bios? If the bios you installed was (for example) F40 and the executable was sp140724 then I would use an older bios from one of the following
If, during the update, the flash refuses to run and reports the wrong bios then try one of the other SSID.
You can always contact HP and get an estimate. Use the link I gave earlier or do online
1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-29-2023 11:10 AM - edited 08-29-2023 12:00 PM
Hi, @lsutiga063
This appears to be your PC specs:
HP All-in-One - 22-df0023w Product Specifications | HP® Customer Support
Please see this discussion...You need to make a BIOS recovery drive with the F.41 BIOS update file and not the latest two that HP has.
Your PC's motherboard is the same one as in this discussion.
Solved: Re: ROM FAMILY SSID - HP Support Community - 8846687
See the last reply by Harinder_Singh:
"Thanks Paul, but this file seems to have errors...sp145453 and sp143666, Unable to make USB recovery flash drive, that's why when these updates are coming and people getting them installed are getting stuck in a BIOS update fail loop. Hence, on the basis of my exploitation SP141980 was fine, with this i was able to create BIOS recovery flash drive and finally restored BIOS and break the loop of BIOS update fail."
Link to the F.41 BIOS update.
https://ftp.hp.com/pub/softpaq/sp141501-142000/sp141980.exe
The is link explains how to create a BIOS recovery flash drive.
I've already provided the BIOS file you need, which is good for either W10 or W11.
Updating the BIOS on HP Consumer Desktops outside of Windows 11| HP Computers| HP Support - YouTube
08-29-2023 07:36 PM
It did not help. Went to work last night. Came home this morning and it was looping. I guess HP Assistant decided to do a BIOS upgrade while I was at work as the computer was working just fine when I left last night. KInda ticks me off because now I'm going to have to spend money I don't have to either fix or replace. I tried everything. Nothing works.