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01-08-2022 09:28 AM
@Jennb05 -- after it goes "black", how many minutes have you waited before declaring that it has a problem? It could just be "slow" to finish installing some security-fixes via Windows Update.
Does the case of your computer have a lamp that lights-up whenever there is disk-drive activity? Is that lamp blinking, or solidly-on? If either case, the computer is still working, even though there is nothing on the screen.
Have patience, especially if you have an older, slower, computer.
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