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HP Recommended
HP Pavilion All-in-One - 24-b013a (Touch)

Just recently my computer died and I wasn't able to re-start it.  Somewhere on the HP website I managed to find instructions on how to get it going again, but can't find the same instructions again.  I think it was something like holding the power button for a couple of seconds and then holding the windows button for three seconds and then the screen would turn blue and I was able to navigate it to start again.  Nothing working for me now, and can't remember if I am using the correct keys or not.

1 REPLY 1
HP Recommended

General troubleshooting for your system is here but**

https://support.hp.com/nz-en/help/diagnostics?category=computing&issue=power-boot-issues

 

 

**try the following first 

 

Unplug system and press power switch for 3-4 seconds

plug back in and press power on for 30 seconds.

If it does not turn on then hold down for another 30 seconds.

 

post back here if you hear beeps for the keyboard num lock starts flashing in a pattern

 

 


I am a retired Principal Analyst, and a community volunteer.
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