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‎03-16-2019 11:34 PM - last edited on ‎03-17-2019 10:03 AM by Retired

HP Recommended

The exact same thing is happening to me. Except I experience the problem when I’m working in Photoshop. 

 

I’ve contacted HP support a couple of times now and we’ve tried everything from updating/reinstalling drivers to restoring to factory settings, and it’s still happening. 

 

Very frustrating. 

1 REPLY 1

‎03-18-2019 12:39 PM

HP Recommended

@robbyowe

Thank you for joining the HP Support Community

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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