Create an account on the HP Community to personalize your profile and ask a question
01-05-2020 12:33 AM
I was watching YouTube on my pc and then suddenly my keyboard,mouse,headset and monitors all stopped. They all have power and my monitors have lights indicating they're on but when I turn my pc off and on it only lights up my keyboard and nothing else. I tried doing some stuff from the virtual agent but nothing helped.
01-07-2020 01:41 PM
Welcome to the HP Support Community.
Have you reset the computer to release excessive static? If not, use the below steps:
- Ensure your device is OFF.
- Unplug all the external devices (If any).
- Disconnect the power cord from the PSU,
- Press and hold the power button for about 30 seconds.
- Connect the power supply (power cord).
- Press the power button to turn on your desktop.
Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community