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‎09-29-2023 11:03 AM - edited ‎09-29-2023 11:07 AM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17m-ch0000 (23T02AV)

I got my computer fixed a while ago for a heating issue, and when I got it back there was a crack in the bottom which I did not realize until a bit later. My computer still overheats everytime I plug it in, even when I have the vent area clear. My computer is also randomly freezing everyday and I have to restart it. I have run tests and diagnostics but it has not been of any use. My warranty expired, but every since that initial fix, my computer has been encountering issues

 

edit: as soon as I posted the review my computer froze again for the 4th time today! It's only 1:07pm

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1 REPLY 1

‎09-29-2023 06:02 PM - edited ‎09-29-2023 06:12 PM

HP Recommended

Hi @Zoie12350

 

 Welcome to the HP Forum.

 

Sorry to see you are having a thermal issue.

 

I can only suggest you have a Local PC Tech disassemble the Laptop.

 

The Tech can clean the internals using compressed air or a Dust Buster and replace the fans. Maybe replace the CPU thermal paste.

 

Your PC may have not been fixed if it continued to overheat immediately after a factory repair. You did not specify how much time passed between the factory repair and the subsequent recurring thermal problem.

 

Regards

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