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Tcloud94
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Message 1 of 2
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Computer redirecting to lock screen after few seconds

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Help! I have done a systems check, I have plenty of memory, I dusted the inside of the computer, it's up to date.... My computer keeps redirecting me to the log in screen after a few seconds of being on it. It doesn't matter if I'm on the internet or not. It will only let me use it for about 20 sec before going black and making me put in my log in code again.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Tcloud94

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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