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04-14-2020 03:31 PM
@Bigman-123 Welcome to HP Community!
I understand that the laptop will restart after waking up from sleep mode.
Do not worry. I will try to fix the issue.
Please try these steps:
- Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
- Check the box that states delete the software for this device.Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2iLrig2 Please select the correct operating system and follow the on-screen instructions.
Please perform a hard reset from this link: http://hp.care/2nwQ054
Then perform these steps to see if it gets resolved:
- Go to Control Panel, then click Power Options.
- From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
- On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
- press the power button
- press the sleep button
- When I close the lid- select the sleep option (not shutdown or hibernate)
- Now check again.
- If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the option “The computer does not wake up from sleep or hibernate mode”.Then check if the issue is resolved. Please disable Hybrid sleep as well.
- Also from this link:https://hp.care/2Hd7BXo disable automatic restart. (Step 1: Disabling the automatic restart option to view error messages)
- Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB
Keep us posted,
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