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AD-Wex21
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Message 1 of 2
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Computer shut down-crash and thermal shutdown message

HP Recommended
Pavilion Desktop 595-p0074
Microsoft Windows 10 (64-bit)

My pavilion Desktop 595-p0074 shut down yesterday and today without warning-screen went black and computer turned off. When I restarted I got the thermal shut down message. I checked if the vents were blocked by dust etc. There was no issue. What other things should I check?

 

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Hi,

 

Can you run Windows or are you in a Power On Self Test temperature error loop? 

 

Excessive CPU, graphics card, or VRM (comprised of MOSFETS, chokes, or capacitors, or the PWM controller), or PCH temperatures will elicit this behavior.

 

Are all fans running when you start the PC?

 

It could be a MB thermistor problem, a bad fan, replace the TIM on the CPU or GPU, replace the CPU cooler, or a component problem that cannot be fixed without replacing the MB.

 

There are temperature/fan sensors that will shut down the PC if a temperature parameter error or a fan failure occurs. This is all I can tell you based upon the information you are providing.

 

Contact HP Support (Link) if in warranty or a local PC tech if you cannot isolate the cause.

 

Regards

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