Computer starts with windows logo then -LogonUI.exe-System Error message

[Westkirby]

Computer screen shows windows  logo then after some timeerror message LogonUI.exe-System Error. Message -The system detected an overrun of a stack based  buffer in the application. This overrun could potentially allow a malicious user to gain control of the application. 

After the message the scree n goes black and you see the mouse cursor only.

Wireless connection

Windows 10

Product number 4RT42EA

Tried the virtual assistant with no help.

[KrazyToad]

@Westkirby

I have gone through your Post and would like to help

This seems to be an issue with User Account Corruption or possibly damaged Windows files

I suggest you perform a Reset and that should work. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Westkirby]

Hi

Thanks for your help.

Unfortunately it did not solve the problem.

This is the message I got-

'There was a problem resetting your PC. No changes were made.'

[KrazyToad]

@Westkirby

Do you have the HP Recovery Media? If you have the Recovery Media you can perform a System Recovery.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive using another computer. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[Westkirby]

Thanks.

I don't have a HP recovery media as my computer didn't come with one.

I tried to download, but I  don't have a USB stick with minimum 32 GB. So I couldn't download.

Can you give me other options please.

[The_Fossette]

@Westkirby,

I recommend you follow the steps in the below article and check if you perform a recovery on the computer using the recovery partition on the hard drive.

https://support.hp.com/in-en/document/c04758961

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Westkirby]

Thanks.

I bought the computer 6 months ago.

I tried as per the article.

There is no recovery manager in trouble shoot. So it did n't work.

I have tried all the troubleshoot options as suggested by your colleague.

I still have warranty. Can I return the computer and get a new one please.

[KrazyToad]

@Westkirby

If you are unable to perform a Recovery and  since you still have warranty I suggest you contact HP Support and order the Recovery Media

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you