08-14-2019 05:12 PM
Hello, I'm new to this forum!
My problem is that after downloading the Omen Command Center from the windows store, it asked to update my system. Once it finished updating the bios, the PC began to quickly cycle on and off in short 7 second intervals. I get no post beeps or display output, just endless restarts.
I even tried pushing b + the windows key to no avail.
The system recently had it's hard drives (with a separate OS) and graphics cards swapped, but nothing bad happened due to those, it just this hp software that seemed to cause this.
I'd very much appreciate any help, thank you in advance!
Solved! Go to Solution.
08-14-2019 07:04 PM
Welcome to the forum.
I am not a HP employee.
HP Support Assistant (HPSA) would have prompted a BIOS update. The Omen Command Center installation is not related to your current problem.
Avoid future HPSA BIOS updates. Do manual BIOS updates by downloading the correct file at this (Link). Your motherboard SSID is 8437.
Try a BIOS recovery using steps at this HP Support site (Link).
You may have to contact HP support for factory service if a BIOS recovery fails.
08-14-2019 10:06 PM - edited 08-14-2019 11:31 PM
Thanks for the response!
I was able to get my computer to post so I now have access to my PC!
I installed the bios you suggested and I do believe it worked in some sense, however I still have the reset loop issue.
After trying various methods of trying to get the PC to post I've noticed that it only posts after the PC has lost all power after being disconnected from the psu. What's more, after experimenting a bit I found that I was able to boot my PC normally when I turned it off via Shutdown. The problem seems to only arise when I (or some process) sets the PC to Restart, rather than Shutdown. So I suspect that my issue is that there's a problem with the Restart process causing the motherboard to be stuck in a looped restart state.
*Edit* I also noticed that when caught in this restart loop, the PC components stop and start, like the computer's been shutoff instead of restarted.
08-15-2019 04:06 PM - edited 08-15-2019 04:21 PM
You're very welcome.
That's good you can now POST.
The system restart problem could be a motherboard problem, or a Windows problem, or a power supply problem.
Check Windows system files, run the system file checker (Link).
A possible motherboard (MB) problem would be harder to diagnose. It could be an intermittent MB or a component short which is causing the PSU to prematurely shutdown to prevent damage.
You could try pulling the CR2032 MB battery to reset CMOS. Let the PC sit for about 15 minutes.
Install a new MB battery.
You would have to look at the MB and all components to check for a short circuit condition or other voltage anomalies.
A PC tech would be your best bet if you have a MB problem.
08-16-2019 10:12 AM
Thank you so much for the feedback!
I believe the problem is more or less fixed; I can restart without issue now!
I 1st verified windows with the file checker, which did actually, reportedly, fix some files. Though that didn't fix the issue, but it's helpful nonetheless.
Then I took out the cmos battery for about an hour. That didn't work either.
But then, while doing some research I found a useful video on YouTube that gave some tips on what motherboard based boot loops can be caused by. It detailed that one of the causes might be bad seating with the memory, GPU, etc.
So with that in mind, I opened up my tower and dismounted and remounted most of the components and headers.
After which, I was able to restart my PC without issue!
Thus, I believe that the problem was a connection with bad contact.
Thanks to you I was able to quickly and precisely narrow down the source of my issue, as such you have my sincere gratitude! Thanks a lot for the help!
Also, if it's okay, I'd like to leave this link to the video I used, for posterity: https://youtu.be/Q6KJB4ENpOg