Computer turns off

[NOLAjazz]

Why does my computer keep turning off. Doesn't happen when working on it but not on any kind of schedule.

[Nal_NR]

Hi @NOLAjazz,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Pavilion Desktop PC TP01-3000i (4M0K0AV) is turning off unexpectedly, it could be due to several reasons, including hardware issues, overheating, power supply problems, or software conflicts. Here are some steps to troubleshoot and resolve the issue:

1. Check for Overheating

Overheating can cause the computer to shut down to prevent damage. Ensure your PC is well-ventilated and not overheating:

• Check for dust build-up: Open the case and clean any dust from fans, vents, and components using compressed air.
• Monitor temperatures: Use software like HWMonitor or Core Temp to check the CPU and GPU temperatures. High temperatures (typically above 80°C) can cause shutdowns.

2. Check Power Supply

A failing power supply can cause random shutdowns:

• Inspect power connections: Ensure all internal and external power connections are secure.
• Test the power supply: If possible, use a known good power supply to see if the issue persists. You can also use a power supply tester if you have one.

3. Update BIOS and Drivers

Outdated BIOS or drivers can cause stability issues:

• Update BIOS:
  • Go to the HP Support website and download the latest BIOS update for your model.
  • Follow the on-screen instructions to install the BIOS update.
• Update Drivers:
  • Open Device Manager by pressing Win + X and selecting Device Manager.
  • Update drivers, especially for critical components like the chipset, graphics, and network adapters.

4. Check for Software Conflicts

Software issues or conflicts can lead to unexpected shutdowns:

• Run Windows Update: Ensure your system is up-to-date with the latest patches and updates.
• Check Event Viewer:
  • Open Event Viewer by typing eventvwr in the Run dialog (Win + R).
  • Look for any critical errors or warnings around the time of the shutdowns under Windows Logs > System.

Kindly check the next set of steps in the next post 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @NOLAjazz,

Please find the next set of steps below. 

• Perform a clean boot:
  • Type msconfig in the Run dialog (Win + R) and press Enter.
  • Go to the Services tab and check Hide all Microsoft services, then click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup items.
  • Restart your computer and see if the issue persists. If it stops, enable services and startup items one by one to identify the culprit.

5. Check for Malware

Malware can cause various system issues, including shutdowns:

• Run a full system scan using a reputable antivirus program.
• Use additional malware removal tools like Malwarebytes to ensure your system is clean.

6. Test RAM and Storage

Faulty RAM or storage can cause instability:

• Test RAM:
  • Use Windows Memory Diagnostic tool: Type mdsched in the Run dialog (Win + R) and follow the prompts to restart and test your memory.
• Check Storage:
  • Run chkdsk to check your hard drive for errors: Open Command Prompt as an administrator and type chkdsk /f /r.

7. Check Power Settings

Incorrect power settings can cause unexpected shutdowns:

• Go to Settings > System > Power & sleep > Additional power settings.
• Click Change plan settings for your current plan.
• Select Change advanced power settings.
• Expand Sleep and ensure settings are appropriate for your usage.

8. Perform a System Restore or Reset

If the issue started recently, you can try restoring your system to a previous state:

• System Restore: Type rstrui in the Run dialog (Win + R) and follow the prompts to restore your system to a point before the issue started.
• Reset this PC: Go to Settings > Update & Security > Recovery > Reset this PC if you prefer a more drastic measure (this will reinstall Windows).

If the issue persists after trying these steps, it may indicate a more serious hardware problem. Consider contacting HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[NOLAjazz]

I think it may be overheating so I will try that process first. Thank you for your very comprehensive answers.

[Nal_NR]

Hi @NOLAjazz,

You are welcome! 

Hope I was able to resolve the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!