• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎06-22-2020 03:02 PM

HP Recommended
Product: HP Pavillion
Operating System: Microsoft Windows 10 (64-bit)

Only thing monitor will display is check HDMI IN cable but this is a wireless ALL-IN-ONE computer

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 08:23 AM

HP Recommended

@Kimbra1, Welcome to the HP Support Community!

 

Perform a hard reset

  1. Turn off the computer.

  2. Disconnect all peripheral devices and remove all USB devices and media cards.

  3. Disconnect the AC power adapter.

  4. Press and hold the power button for at least 15 seconds.

  5. Reconnect the AC power adapter.

  6. Turn on the computer.

Check if you can hear the fan sound or any beep codes/lights.

 

Reset the BIOS

 

You can perform these steps even if the computer screen or monitor is blank.

  1. Turn on the computer and repeatedly press the F10 key for eight seconds.

  2. Press the Down arrow three times.

  3. Press the Enter key two times.

  4. The computer restarts. Check if the issue is resolved.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-26-2020 08:23 AM

HP Recommended

@Kimbra1, Welcome to the HP Support Community!

 

Perform a hard reset

  1. Turn off the computer.

  2. Disconnect all peripheral devices and remove all USB devices and media cards.

  3. Disconnect the AC power adapter.

  4. Press and hold the power button for at least 15 seconds.

  5. Reconnect the AC power adapter.

  6. Turn on the computer.

Check if you can hear the fan sound or any beep codes/lights.

 

Reset the BIOS

 

You can perform these steps even if the computer screen or monitor is blank.

  1. Turn on the computer and repeatedly press the F10 key for eight seconds.

  2. Press the Down arrow three times.

  3. Press the Enter key two times.

  4. The computer restarts. Check if the issue is resolved.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-26-2020 11:59 AM

HP Recommended

Screen was frozen on the screen saver.   The instructions for a hard reset worked.   Thank you!

Phyllis

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.