cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 2
2,184
Flag Post
HP Recommended

Computer won't boot after shutdown

M9Z89AAR#ABA Pavilion 550-a114
Microsoft Windows 10 (64-bit)

After a install of Windows 10, 64 bit from a thumb drive and we shut down the PC or put it to sleep it wont boot. I have to press the power button to turn off, then unplug the power cord from the PC, wait 20 seconds plug it back in, then press power button and PC then boots fine. Problem happened before under the warranty. HP corrected it by telling me about the power cord fix, but don't want to do that every time. Any suggestions? Thanks

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,360 12,338 1,165 2,441
Message 2 of 2
2,149
Flag Post
HP Recommended

Computer won't boot after shutdown

 

Hi @richsil,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding problems powering on the computer after shutdown or waking it from sleep. I will be delighted to assist you here.:)

 

For better clarity, and to assist you correctly, I would require more information regarding this:

  • Did you update the bios?
  • Did you reset the power plans and restore it to defaults?
  • Did you run all Windows updates on the computer?

 

For now please try these steps:

 

 First, perform a hard reset from this link: http://hp.care/2toTU35

Then perform these steps:

  • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that states delete the software for this device.
  • Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2jYD3RD

Then change restore power plans to defaults.

Under power options. make sure to change the option "Turn off the display" to never and the Sleep option to the time that you require.

This should fix the issue.

 

For further assistance, please perform the relevant steps from this link: http://hp.care/2jWXkGY to troubleshoot sleep and hibernate issues.

Perform instructions from these options:

  • The computer does not wake up from sleep or hibernate mode.
  • The computer does not go into sleep or hibernate mode

Under this option "The computer does not go into sleep or hibernate mode" follow these steps:

  • Step 1: Change the power settings in Windows
  • Change the power settings (Windows 10)
  • Step 2: Check for Windows updates
  • Step 3: Check for updates from HP
  • Step 4: Scan for malware using Windows Defender.

This should fix the issue.

If the problem continues, perform a Micorosft push-button reset from this link: http://hp.care/2g0Tjzs; without data loss by selecting the correct options. (This is a refresh of the OS in Windows. 10)

This should resolve the issue.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

 

 

 

 

 

DavidSMP
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation