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‎05-22-2024 12:19 PM

HP Recommended
Product: HP All-in-One Desktop PC 27-cb1000i (4N1Q8AV)
Operating System: Microsoft Windows 11

My computer will not boot up and says it has encountered a problem. I do not have a recover disk, is there somewhere that I may be able to purchase a recovery disk? 

Category:
1 REPLY 1

‎05-22-2024 02:04 PM

HP Recommended

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.

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