05-08-2020 07:07 PM
After the hard drive failed, I replaced the drive and installed windows 10. Now the case lights won't turn off after shutdown and the fans on the case continue to spin after shutdown. The system stops powering usb devices and the drive stops spinning. Any help on fixing this would be appreciated.
05-16-2020 01:20 PM
@albeta05 Welcome to HP Community!
I understand that the Computer won't completely shut off after updating to windows 10.
Please try these steps to find a fix:
- On the Desktop, right-click on This PC and select Properties
- On the left, choose Device Manager
- Click the arrow next to Display Adaptors to expand that category
- Right-click on Intel(R) HD Graphics Family and select Update Driver Software...
- Choose the option to Search Automatically for Updated Driver Software
- Your computer should find and automatically install the updated driver
- After the installation is complete, restart your computer.
Step 1: Enabling the Keyboard in Windows
Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.
Follow these steps to enable your keyboard to wake your computer from sleep mode:
- In Windows, search for and open the Device Manager.
- Click the arrow next to Keyboards and double-click the name of your keyboard.
- If the Power Management tab is available, proceed to the next step.
If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
- Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.
- Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.
- For instructions on how to update the BIOS of your computer, see one of the following HP support documents: HP Desktop PCs - Updating the BIOS (Basic Input Output System) (Skip, if you've already done it).
For more steps, please click here
If you have followed the steps suggested and still having the issue, I would suggest the only option would be to perform a system recovery using the recovery media.
The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
Here's what you need to know about obtaining a recovery media for yourself: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
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