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03-10-2020 04:57 PM
The computer does not seem to want to wake up. It powers on but does not load into anything. When I flip on the computer screen, the monitor statues shows the that DVI and VGA are scanning but picking up no signal. The tower seems to no longer recognize any keyboards no matter what port that I connect to it, although mouses seem to still work but can't get a response out of the tower. Some fixes I tried was to clean out the ports, changing the DVI and VGA cable and trying different keyboards. None of these things did the trick.
03-13-2020 02:47 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
03-21-2020 07:35 AM
Thank you for the update.
In that case, I would suggest you contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Have a nice day!!
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