cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
AutoBot1
New member
2 1 0 0
Message 1 of 4
384
Flag Post

Computer won't turn on because won't recognize keyboards

HP Recommended
HP Pavilion p6310y Desktop PC
Microsoft Windows 8.1 (64-bit)

The computer does not seem to want to wake up. It powers on but does not load into anything. When I flip on the computer screen, the monitor statues shows the that DVI and VGA are scanning but picking up no signal. The tower seems to no longer recognize any keyboards no matter what port that I connect to it, although mouses seem to still work but can't get a response out of the tower. Some fixes I tried was to clean out the ports, changing the DVI and VGA cable and trying different keyboards. None of these things did the trick.

 

 

 

 

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 4
Flag Post
HP Recommended

@AutoBot1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
AutoBot1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello

 

The only fix I could try in that link was step 2. The rest of the fixes require the computer to be on. Again I think the computer is asleep or something and does not take commands from keyboards or mouses.

 

 

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 792
Message 4 of 4
Flag Post
HP Recommended

@AutoBot1

 

Thank you for the update.

 

In that case, I would suggest you contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation