Computer

[Tiffany51]

Hello community my HD computer all in one when I turn it on it beats in a black screen display in Eire call Pump Up tell him he is going to ship back down again how can it be fixed

[Nirvana_95]

Hi @Tiffany51

Welcome to the HP Support Community. Thanks for bringing this to our notice. 

I see that you are getting a black screen on your HP All-In-One - 22-C0063w. Do not worry, we are here to help you with it. 

May I know if you made any recent hardware or software changes to your system?

Are you able to boot into Windows?

May I know when exactly do you get the black screen? Is it at the time of system startup?

I would suggest you follow the steps here to fix the black screen on your All-in-One system: https://support.hp.com/in-en/document/c03518095 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @Tiffany51

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Tiffany51 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello!

We are still waiting for your response. If you need any assistance, please let us know so that we can help you.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.