Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


Comuter locks up randomly

HP Recommended
Microsoft Windows 10 (64-bit)

My computer locks up randomly after start up. I ran an HP diagnostic test and received a failure ID:

64PLG2-0009H5-XD3W2K-60QR13. Does anyone know what that means?

HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
Message 2 of 2
Flag Post
HP Recommended



Thank you for providing such details that help me get right to the point,

You've performed the hardware test and it resulted with the failure ID: 64PLG2-0009H5-XD3W2K-60QR13


Here's what the ID represents: failure code 303

Hard Disk 1 SMART Hard Drive Detects Imminent Failure


You will need to get the hard drive replaced, this can be done either using the HP Part Surfer

Alternatively, please let me know if you still have a warranty on that device and which region you are contacting us from before we could provide additional support.


I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation