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Constantly reboots

HP Recommended
Slimline 260-a020
Microsoft Windows 10 (64-bit)

Older mini desktop, Win10 Home, 64 bit, 6 GBs memory, 1 TB hard drive, AMD cpu.  Symptoms - randomly reboots, suspect AMD cpu issue.....??

After doing some research, suspected possible bios, driver and OS conflict.  Successfully updated bios and drivers.  Still happening.  Noticed the OS version was 1703.  Attempted to update via windows update - would not complete, would reboot in the process.  Used windows media creation and created a USB boot with the current OS, (v1809).  Boot off of the USB, installs OS fine, reboots, sets up devices and then says "getting ready", reboots and I get an error that the computer restarted unexpectedly,,,,, have to reinstall.  Tried it again, same result.  System is not under warranty.  Oh yah, I did run diagnostics days ago and all passed.  Is it toast???


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HP Recommended



Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 


Since the hardware test's are passed, It look's like a recovery issue.


In this case, I'd request you to contact phone support team for further assistance to get a recovery kit. 🙂


1) Click on this link - 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.


Feel free to reach out if need any other assistance.



I am an HP Employee

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