Controller per High Definition Audio

[GIUSEPPE87]

Hello, @Dvortex
No, the issue has not been resolved. I just said it works all the regularly, but the yellow dot on the High Definition Controller is still there. All the best!

[DavidSMP · Accepted solution]

Hi @GIUSEPPE87,

I reviewed the post comprehensively. Copious and extensive research has gone into this issue. Commendable troubleshooting, great resilience and efforts have been displayed to isolate the issue Kudos to you for a job brilliantly done :). recovery, reinstallation and installing the drivers have not helped.

Please run the audio diagnostics from the component tests mentioned in the previous post once again just to ensure that the hardware is functional.  However, even if it passes, there is more to it than meets the eye. Please contact HP phone support for further assistance by visiting this link: http://hp.com/contacthp please select the country and follow the on-screen instructions.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[DavidSMP]

Hi @GIUSEPPE87,

I thank you greatly for accepting this as a solution. It has been an absolute privilege to share this platform with a customer that has displayed great credentials as a technician. The copious troubleshooting and investigations performed by you could have turned even Sherlock Holmes green with Envy! 🙂 Fantastic effort. Kudos to a job very well done. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂