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700-010xt
Level 2
26 7 0 0
Message 1 of 4
376
Flag Post

Corrupt bios after upgrade

HP Recommended
ENVY 700
Microsoft Windows 10 (64-bit)

Bios corrupt after update. Cannot post computer. F10 and windows b button not working. Need to fix bios for envy 700 desktop.

 

All my posts are my opinion.
3 REPLIES 3
itsmyname
Level 9
5,032 4,948 229 643
Message 2 of 4
Flag Post
HP Recommended

Is the original HP Warranty still valid?

 

If not, then for a fee, HP Support can repair your computer.  

 

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700-010xt
Author
Level 2
26 7 0 0
Message 3 of 4
Flag Post
HP Recommended

Y would I ever buy another item from HP if HP will MILK me for repair costs that HP created ?

 

This is WRONG. 

 

1. HP driver caused this problem

2. HP will NOT fix problems HP created

3. I was going to BUY another HP computer and keep this 1 as backup but not NOW if I cannot repair this

4. perfect good computer ruined due to HP $$$ grabbing attempt

5. LOST a customer over stupid BIOS update

6. TOLD 2 ppl that HP is better than DELL. Was I wrong ?

 

BIOS was corrupted with HP driver and I want a solution to fix it since USB does NOT work. https://support.hp.com/us-en/drivers/selfservice/hp-envy-700-000-desktop-pc-series/5358989/model/536...

 

HP should create a FIX for this even files to placement on HD just to access the BIOS for WINDOWS 10 installation.

 

If I get this fixed I will buy another HP computer at the end of the yr.

It is stupid to loss a customer over a BIOS driver corruption that might be fixed with a few files/holders on the HD transferred by another computer.

All my posts are my opinion.
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Kumar0307
HP Support Agent
HP Support Agent
26,405 26,369 1,858 2,245
Message 4 of 4
Flag Post
HP Recommended

@700-010xt

 

If the USB recovery did not help, we have 2 options:

 

Using the HP Cloud Recovery Tool

Click here to check the same. Download and install the HP Cloud Recovery Tool.

 

Or, let us try to roll back the BIOS:

  • Firstly, remove the hard drive from the computer.
  • Once the hard drive is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive so it’ll automatically rollback to the previous bios.
  • Put the HDD back in and turn it ON. It might give an error about the improper shutdown. Just click continue and it should boot to windows.

Let me know how it goes.

KUMAR0307
I am an HP Employee

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