Corrupted firmware when upgrading

[kieranmcdonnell]

I was upgrading my HP Envy after putting in a new SSD. The firmware update corrupted right at the end and it wont boot now, I tried everything on the HP site but nothing works. Most help seems to be for notebooks. So just in case I also put a new battery in. The problem is definitiely a corrupt BIOS. 

Tried power +windows key+B (this gets me to a display screen with info on HDD, Memory etc.), tried escape while booting, tried F10 while booting, made a recovery disc but F2 wont open it. I feel like I need a bootable disc with firmware than can reload on startup. I can press escape and get to a system recovery message on the screen but it doesn't do anything. The machine is about 6 or 7 years old but works perfectly apart form the corrupt BIOS.

Any ideas ot other tools to recover ?

[Irfan_06]

Hi @kieranmcdonnell,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your all in one PC.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[kieranmcdonnell · Accepted solution]

Hi and thanks for the response, I have been really busy on work etc, this issue really challenged me. I worked out that the BIOS was ok as it didnt upgrade and was still at the old version. I tried one of my old spare 2.5 in drives in the PC and I got it to boot up to Windows and everything worked fine. 

The issue ended up being that HP does not recognise the Samsung SSD (870 QVD 1TB) whihc I find bizarre as I use this brand for all my HD requirements. After further research I found out this was correct and I need to use the Corsair brand which is advertised as compatible, so I have ordered one of these and the upgrade will happen next week.

Thanks again for responding and I hope this solution is helpful to other people with the sam issue.

KM

[Irfan_06]

Hi @kieranmcdonnell,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support