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Locked

‎02-21-2023 02:21 PM

HP Recommended
Product: HP TouchSmart 520-1020 Desktop PC
Operating System: Microsoft Windows 10 (32-bit)

dps self test  test 1  passed test 2 lock up at 10%

Category:
1 REPLY 1

‎02-22-2023 05:19 PM

HP Recommended

Hi

 

It appears your PC is out of main stream HP support. Can't check the specs of your PC.

 

I believe you will have to replace the storage drive. Reinstall Windows unless you have disk image backups.

 

Data may be recoverable if you can not mount the disk when you start your PC. You will have to remove this disk. Connect the disk to a different PC internally or use a SATA to HDD adapter.

 

You might be able to copy data from this disk to a host PC or external media.

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